Vox 5 – Terms of Service & Privacy Policy
Terms of Service
Effective Date: November 1, 2023
Last Updated: November 1, 2025
Welcome to Vox 5 (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the Vox 5 website (vox5.ai) and all associated products, services, integrations, voice agents, and software (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old and legally capable of entering a binding agreement to use the Services.
2. Description of Services
Vox 5 provides AI-powered voice and web automation solutions including:
- AI phone agents
- AI web voice assistants
- Lead qualification tools
- Appointment booking
- Customer support automation
- CRM integrations
- Analytics dashboards
We may update, enhance, or discontinue features at any time.
3. Account Registration
To use certain features, you must create an account. You agree to:
• Provide accurate information
• Keep your login credentials secure
• Notify us immediately of unauthorized access
You are responsible for all activity under your account.
4. Customer Responsibilities
By using Vox 5, you agree that you:
• Will not use the Services for illegal, harmful, or deceptive purposes
• Will comply with all applicable laws (TCPA, state recording laws, HIPAA if applicable)
• Will not attempt to reverse engineer, scrape, or misuse the platform
• Are responsible for verifying whether your use of AI voice agents complies with your local regulations
5. AI Voice Agents & Call Handling
You understand and agree that:
• Vox 5 AI agents act based on your configuration and instructions
• You are responsible for call content, prompts, responses, and outcomes
• We may monitor or review interactions for quality, troubleshooting, and fraud prevention
• AI output may be imperfect, hallucinate, or require human oversight
6. Data, Content & Ownership
You retain ownership of all content you upload, including call scripts, prompts, business information, and customer data (“User Content”).
By using our Services, you grant Vox 5 a non-exclusive license to:
• Process data to perform the service
• Improve model accuracy, routing, and performance (anonymized and aggregated)
We do not sell your data.
7. Payments & Subscriptions
Paid plans auto-renew unless canceled.
You authorize recurring charges to your payment method.
We may modify pricing with notice.
All payments are non-refundable unless otherwise stated.
8. Service Availability
We strive for high uptime, but we do not guarantee uninterrupted service. Vox 5 is not liable for outages, latency, or third-party provider downtime (OpenAI, Retell, Twilio, etc.).
9. Prohibited Use
You may not use Vox 5 to:
• Engage in spam calling or SMS spam
• Violate the Telephone Consumer Protection Act (TCPA)
• Collect or process data without required consent
• Conduct fraud, harassment, or deceptive practices
We may suspend accounts violating this policy.
10. Limitation of Liability
To the maximum extent permitted by law, Vox 5 is not liable for:
• Indirect, incidental, or consequential damages
• Loss of business, revenue, or profits
• Errors generated by AI models
• Misconfigured phone agents or scripts
Your sole remedy is to discontinue use of the Services.
11. Indemnification
You agree to indemnify and hold Vox 5 harmless from any claims arising from:
• Your use of the Services
• Your violation of laws or these Terms
• Your misuse of AI voice agents
12. Termination
We may suspend or terminate accounts for:
• Violation of these Terms
• Fraud or misuse
• Non-payment
You may cancel at any time through your account portal.
13. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
14. Changes to Terms
We may update these Terms at any time. Continued use after changes constitutes acceptance.
15. Contact
For questions about these Terms, contact:
support@vox5.ai
7213 Via Abruzzi, Lake Worth, FL 33467
Privacy Policy
Effective Date: November 1, 2023
Last Updated: November 1, 2025
This Privacy Policy explains how Vox 5 (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you use our website and Services.
By using Vox 5, you consent to the practices described below.
1. Information We Collect
A. Information You Provide
• Account information (name, email, business info)
• Payment details (processed by a third-party payment provider)
• Call scripts, prompts, settings
• Customer or lead data you upload
B. Information Collected Automatically
• IP address
• Browser/device type
• Usage logs and analytics
• Interaction data between users and AI agents
C. Call & Voice Interaction Data
When users interact with a Vox 5 AI phone or web agent:
• Audio may be processed by third-party AI providers
• Transcripts may be generated
• Call outcomes and metadata may be logged
2. How We Use Your Information
We use data to:
• Operate the Vox 5 platform
• Route and process calls
• Improve accuracy, speed, and performance
• Provide customer support
• Troubleshoot technical issues
• Comply with legal obligations
We do not sell personal information.
3. Legal Basis for Processing (GDPR)
If you are in the EU/UK, we process data based on:
• Contractual necessity
• Legitimate interest
• Legal obligations
• Consent (where required)
4. Sharing Information
We may share data with:
• Trusted service providers (OpenAI, Retell, Twilio, CRM systems)
• Payment processors
• Analytics platforms
• Regulators if required by law
We do not sell or trade your data to third parties.
5. Data Retention
We retain data for as long as your account is active or as needed to provide services.
You may request deletion at any time.
6. Data Security
We implement industry-standard safeguards including:
• Encryption in transit
• Encrypted storage for sensitive data
• Access controls
• Monitoring and auditing
No method of transmission is 100% secure.
7. Call Recording & Consent Compliance
Vox 5 customers are responsible for:
• Complying with state “one-party” or “two-party” recording laws
• Informing callers of monitoring or recording where required
• Providing correct disclosures
Vox 5 is not liable for legal compliance failures by customers.
8. Children’s Privacy
The Services are not intended for minors under 13.
We do not knowingly collect children’s data.
9. Your Rights
Depending on your region, you may request to:
• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Export data
Contact: support@vox5.ai
10. Cookies & Tracking
We use cookies for:
• Analytics
• User authentication
• Personalization
• Performance monitoring
You may disable cookies through your browser settings.
11. Third-Party Links
Our site may link to third-party services. We are not responsible for their privacy practices.
12. International Transfers
Data may be processed on servers located in the United States or abroad through third-party providers. We use appropriate safeguards for international data transfers.
13. Changes to This Policy
We may update this Privacy Policy as needed. Continued use after updates indicates acceptance.
14. Contact Information
For questions about this Privacy Policy, contact:
support@vox5.ai
7213 Via Abruzzi, Lake Worth, FL 33467